Wednesday, August 3, 2011


Leading telecommunication company in Nigeria, MTN Nigeria last week unveiled its point service centres at Danso filling station, secretariat road, Alausa, Ikeja, Lagos. As part of its ongoing effort to bring services closer to subscribers.
The service centre, based on a partnership between MTN and Oando Marketing PLC tagged "MTN Connect Point" is the first of 200 service outlets that the two partners is aiming to jointly use in improving customers experience through the provision of "Walk In Service Everywhere" (W.I.S.E) kiosks at selected Oando service stations nationwide.
At the W.I.S.E kiosks, Oando customers who are MTN subscribers can now enjoy a complete customer care service like sim swaps, bill payments, sim registration, query resolutions, sale of airtime and other bouquet services.
In the first phase of the project, MTN will deploy 100 W.I.S.E kiosks to select service stations in Lagos, Abuja and Port Harcourt while further pan Nigeria spread will be covered in phase 2.
The MTN Connect Point concept is a service outlet which forms a strategic part of MTN comprehensive customer outreach programme, known as 'Walk-In Service Everywhere" W.I.S.E, with the primary aim of improving its customer experience by bringing service literally to their door.
Unveiling the package, Customer Relations Executive, MTN, Mr Akin Braithwaite, said that the service centre is a new concept in customer support and satisfaction in the telecommunication industry and another demonstration of MTN's commitment to bring services closer to its numerous customers.
The Connect Point consists of a branded kiosk operated by a Connect Partner, while the cost of the kiosk is borne by MTN. Each Connect Point is fully equipped with modern technology and is manned by two personnel who will carry out a bouquet of services, including SIM swaps, bill payment, query resolution, SIM registration, assistance to customers with product or service activation or set up, and customer enlightenment, among other services.
On the choice of Oando as partner, MTN Customer Relation Executive; Mr. Akin Braithwaite said that the national spread and the quality of its premises informed its choice by MTN. In addition to the utilization of OANDO premises, the MTN CRE disclosed that the Connect points will also spring up in many other open spaces including university communities nationwide.
"In the next few months, we will roll out MTN Connect Points in 200 strategic locations across the country. Under an agreement with OANDO, we will deploy 100 of these service outlets on the premises of OANDO filling stations spread across the country. Ten of these are already up and running, and the Connect Point we are unveiling today is one of them," he stated.

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