Following last week’s global BlackBerry service disruption, telecommunications giant, MTN Nigeria will compensate all customers on the service with a four-day extension on their current subscription.
The compensation package is coming in spite of the fact that the outage was caused by a server failure from Research in Motion (RIM), the global provider of BlackBerry services.
According to Akinwale Goodluck, MTN’s Corporate Services Executive, the compensation package is for the inconveniences MTN customers experienced during the downtime.
“MTN is a customer focused organization and we are aware of the inconvenience our customers suffered during the down time. That is why, in spite of the fact that the three-day BlackBerry disruption was caused by an incident outside our control, we will extend by 4 days, the subscription of affected pre-paid and post-paid BlackBerry subscribers” he said.’
During the outage, messaging and web browsing on BlackBerry were halted across many parts of the world.